Returns

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We offer a 14-day return policy. This means you have 14 days from the date you receive your item to request a return.

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To be eligible for a return, your item must be:

• In the same condition as received

• Unused

• In its original packaging

• Accompanied by a receipt or proof of purchase

 

To start a return, please contact us at sales@brambles.pet

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If your return request is approved, we will provide a return shipping label along with instructions on how and where to send your package.

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Returns must be requested before items are sent back. Items returned without prior approval will not be accepted.

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Return address:
Knelle Dower
Rye Road
Northiam

TN31 6NJ

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If you have any questions about returns, please contact us at sales@brambles.pet

 

Damages and Issues

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Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately so we can assess the issue and resolve it as quickly as possible.

 

Exceptions / Non-Returnable Items

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We do not accept returns for:

Brambles Frozen Treats

 

If you are unsure whether your item qualifies for return, please contact us before making a request.

 

Exchanges

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The quickest way to receive a different item is to return the original item. Once your return is approved, you can place a new order for the replacement item.

 

Refunds

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Once we receive and inspect your return, we will notify you whether your refund has been approved.
 

If approved, your refund will be issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to process and post the refund.
 

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at sales@brambles.pet